Is my farm's information deleted if the trial month or my plan ends and I don't pay right away?

Your farm's information isn't deleted right away, but it isn't kept forever either. When the trial or plan expires unpaid, the account is suspended; under the Terms and Conditions, for the 30 days after the suspension the information can only be viewed or downloaded, and once that period is over Owari deletes it.

What happens on the day it expires

• When you sign in, the notice "Your subscription has expired" appears with two options: choose a plan and pay for it, or "Log out".
• You can't create, edit or delete anything; the system replies "Your subscription has expired. Renew your plan to continue."
• The Owari Assistant and the MCP connector stop working until you renew.
• If you renew within the period set by the Terms (see below), you keep working with everything you had recorded.

If the plan expires while you're working offline, the system warns you and gives you two minutes to save whatever you have open. That, and anything already waiting to upload, stays on the device and uploads once you connect and renew: nothing recorded without signal is deleted because of the expiration. Also read what happens if your phone turns off without signal.

What the Terms and Conditions say

The current Terms and Conditions say that, if payment isn't made on time, Owari suspends the service and the subscriber "may access the Software only to view and/or download the information entered in the Software within the 30 days following the suspension date; after that period Owari will delete the information stored in the Software".

For the free trial, section 7, "Trial versions", adds that data entered during the trial "will be permanently lost" unless a subscription is purchased. So, if you want to keep what you recorded during the 30-day trial, the safest move is to pay for your plan before it ends.

How not to lose anything

1. Check the expiration date: in your avatar menu, the first line shows the days left on your plan, and "Plan status" shows the exact date.
2. If you're staying, renew before that date; if you already had a paid plan, the time you had left is turned into days on the new plan.
3. If you're not staying, download whatever you want to keep before that date, from "Reports" or with each list's "Download" button, in Excel or PDF. We explain it in how to export reports.
4. If the account is already suspended and you need to view or download your information within those 30 days, write to soporte@owariagro.com.