TERMS AND CONDITIONS OF USE
OWARI S.A.S.
Last updated: June 1, 2026
These Terms and Conditions (hereinafter, the “Terms”) govern access to and use of the digital platform and mobile application OWARI AGRO (hereinafter, the “Platform”), owned by OWARI S.A.S., a simplified joint-stock company incorporated under the laws of the Republic of Colombia, identified with NIT 901.855.171-9, with its principal place of business at Carrera 56 # 29-42, Medellín, Antioquia, Colombia (hereinafter, “OWARI AGRO” or the “Company”).
These Terms are governed by Colombian law, in particular Law 1480 of 2011 (Consumer Statute), Law 527 of 1999 (Electronic Commerce), Law 1581 of 2012 (Personal Data Protection), Single Decree 1074 of 2015 and other applicable regulations.
BY REGISTERING, ACCESSING OR USING THE PLATFORM, THE USER EXPRESSLY AND UNEQUIVOCALLY ACCEPTS THESE TERMS AND THE PERSONAL DATA PROCESSING POLICY. IF THE USER DOES NOT AGREE, THE USER MUST REFRAIN FROM USING THE PLATFORM.
1. DEFINITIONS
For the purposes of these Terms, the following expressions shall have the meaning indicated below:
- User: A natural or legal person who registers on and/or uses the Platform.
- Subscriber: The natural or legal person who acquires the license to use the Software under any of its plans or modalities. The Subscriber is responsible for the access to and use of the software and for all the Users authorized to access the information stored in the Service. The Subscriber will decide what access or level of access (permissions) its different Users will have and must make sure that all the people who use the application know, comply with and accept these terms.
- Account: A personal and non-transferable record that allows the User to access the services of the Platform. An account may have several users, depending on the plan chosen by the subscriber.
- Services: The set of features offered by OWARI AGRO through the Platform, including, without limitation, the management of farms and agricultural inventories.
- Content: All information, data, texts, images, graphics, photographs, software and other materials available on the Platform.
- Payment Gateway: An external service integrated into the Platform that allows electronic payments to be processed.
- Fees: The amount the Subscriber must pay according to the modality or plan acquired for the platform operated by Owari.
- Platform: The mobile application, website and any other digital channel operated by OWARI AGRO.
2. PURPOSE AND SCOPE OF THE SERVICES
OWARI AGRO makes available to the User a technology platform for the comprehensive management of farms and agricultural inventories, facilitating, among other functions, the recording, control, monitoring and administration of information related to the User’s agricultural activity.
The right to access and use the Software is provided under the “Software as a Service” modality, which means that the Subscriber will not have the Software installed on its equipment but will access it and its Platform over the internet.
Each Subscriber acquires a given number of Users to access and use the Software, as listed in the chosen plan. The Subscriber acknowledges having understood the characteristics and features of the contracted Software and that, being generic, it meets the needs for which the Service was acquired, since it adapts acceptably to the Subscriber’s own business processes.
OWARI AGRO provides a series of services in the Software through different types of plans that the Subscriber will choose when acquiring the Service. The description of the specific conditions of the plans is found on the Website or in the quotation sent to the Subscriber’s email for purchases made through a sales advisor.
The Subscriber must make sure that it is authorized by its employees to process their personal data and that they know the terms of this Agreement and its amendments, for the purposes of compliance.
OWARI AGRO reserves the right to modify, expand, restrict or suspend the Services in whole or in part at any time, informing the User in advance when such changes affect essential conditions of the contract.
3. REGISTRATION AND ACCOUNT OF THE SUBSCRIBER AND THE USERS
3.1. Registration requirements
To use the Services, the Subscriber must register by providing truthful, complete and up-to-date information. The Subscriber states that it is of legal age (18 years or older) and has full legal capacity to contract under Colombian law.
When acting on behalf of a legal entity, the Subscriber declares that it has sufficient powers to bind it under the terms of this contract.
3.2. Access credentials
The Subscriber is responsible for the custody and confidentiality of its access credentials (username and password). Any activity carried out with those credentials will be deemed to have been carried out by the Account holder.
The Subscriber or the Users must immediately notify OWARI AGRO of any unauthorized use of their Account or any security breach they become aware of, at the email address info@owariagro.com.
3.3. Accuracy of the information
The Subscriber and the Users guarantee the truthfulness, accuracy and authenticity of the information provided. OWARI AGRO may suspend or cancel the Account when it detects false, inaccurate or incomplete information.
4. OBLIGATIONS AND PROHIBITIONS OF THE SUBSCRIBER AND THE USERS
The User undertakes to:
- 1. Carry out the self-implementation of the Service by reviewing the instructions contained in the audiovisual material made available by OWARI AGRO on the Customer Portal www.owariagro.com/instructivos.
- 2. Use the Platform in accordance with the law, morality, good customs and these Terms.
- 3. Not use the Platform for unlawful or fraudulent purposes or purposes harmful to the rights of third parties.
- 4. Refrain from reverse engineering, decompiling, disassembling or attempting to access the source code of the Platform.
- 5. Not introduce viruses, malware or any element that affects the operation of the Platform.
- 6. Not impersonate third parties or create multiple accounts in order to defraud the system.
- 7. Keep the information of its Account up to date.
- 8. Pay the price agreed with Owari for the plan acquired to use the Software platform, as well as all charges arising from the performance of this Contract or from requests made by the Subscriber or its Users to Owari. The Subscriber may not excuse itself from paying the amounts it owes on the grounds of not using the Software, since the fees are based on the services acquired for the contracted period and not on actual use; nor may it excuse itself when it has breached any of its obligations and/or by making payment conditional on the progress of the Software implementation, since that depends on the Subscriber itself. Quality reports do not exempt the Subscriber from the agreed payment, as they are included within the services and the warranty provided by Owari.
- 9. Not reproduce, distribute, modify, transmit, reuse or commercially exploit the Content without the prior written authorization of OWARI AGRO.
- 10. Make sure it has read, understood and accepted the most recent terms available on the website. If the Subscriber does not accept them or expressly rejects them, it will not be obliged to contract the new term of the service, but Owari will not be obliged to provide the contracted services or any service at all, and the warranty will remain in force only until the end of the last renewed period.
- 11. The Subscriber must guarantee the confidentiality of the access keys to the Software and will be solely responsible for all activities carried out in its account.
- 12. Take the necessary measures to guarantee the security of the email addresses, mobile phone number, WhatsApp number and other mechanisms used to log in to the Software. It is the Subscriber’s responsibility to notify Owari immediately of any security incidents (e.g. unauthorized access to email, hacking, theft of a mobile phone) that could enable an unauthorized third party to access the Software.
- 13. Prevent the use of the Applications by unauthorized persons other than the Subscriber and its Users.
- 14. Have protection mechanisms and detection of viruses and unwanted information, since Owari is not liable for damages caused by, without limitation, loss or theft of data, actions of hackers, malware, viruses, spyware or others.
- 15. If the Subscriber or its Users fail to comply with the obligations of this Agreement, Owari may unilaterally decide to terminate the service permanently. In the event of termination for any reason, the Subscriber will have 30 days from the termination of the service to download the information entered into the Software. After this period, Owari is not obliged to store backup copies of the information.
5. OBLIGATIONS OF OWARI
- 1. Enable the Service contracted by the Subscriber according to the plan acquired, with access for the limited number of Users expressly paid for at the time the Service was acquired.
- 2. Assign a generic access key for the Service, which will be the responsibility of the Subscriber, who must change and manage it, as well as the access levels of its Users.
- 3. Maintain the access of the Subscriber and its Users to the Software implementation guides or videos through the customer portal.
- 4. Permanently monitor the network, systems and communication and work elements of the Owari applications, for the purposes of the service, of measuring its usability and/or for statistical or internal purposes.
- 5. Receive the experiences with Owari, comments, suggestions or ideas about the Software and about the service, or improvements to either of them, sent by the Users, although Owari is not obliged to accept them or include them in the Software or in the Service. However, Owari reserves the right to freely use, in any way, including in future modifications of the products or services, advertising or marketing materials, the Users’ experiences with the Software or the Service, and the comments, suggestions and ideas that the Subscriber provides in the course of or in connection with the use of the Software or the application or feature covered by the service, without recognizing any right, compensation or ownership to the Subscriber who sends them. If the Subscriber sends such comments, suggestions or ideas to Owari, it is understood that it thereby grants Owari an unlimited permission to use them and waives any right deriving from them.
- 6. Provide active Subscribers whose payments are up to date with support, maintenance and warranty services for the Software, virtually.
Owari excludes the following from the Service and from its responsibilities:
- 6.1. Owari does not provide on-site services. All services are provided virtually or remotely, through the different communication channels it offers to Subscribers and Users, which depend on the internet connection.
- 6.2. Owari does not provide support or advice on networks, operating systems, internet, hardware and/or software other than the Owari Nube applications.
- 6.3. Owari does not accept or authorize recommendations to the contrary of this clause made by its employees and/or officers.
- 6.4. Owari reserves the right not to renew the services at the end of the contracted period, or to modify or disable some features or services at any time, or to change or discontinue products or services, in whole or in part, without any indemnity or consideration being due. If, because of the change introduced, the Subscriber decides to stop using the Service, it may say so to Owari.
- 6.5. Under no circumstances will Owari provide, enable or keep active the Service for a Subscriber who is in arrears with the payment of the invoice or, in general, the payment of the Service. The Subscriber accordingly accepts this condition and releases Owari from any direct and/or indirect liability arising from the inconveniences or effects caused by the non-provision, disabling or deactivation of the Service due to non-payment.
- 6.6. The obligations that Owari assumes towards the Subscriber or User will always be obligations of means and not of result. Owari does not accept any different condition, nor any promise by any of its officers guaranteeing a specific result through the Service referred to in this document.
- 6.7. Owari provides a suitable and quality service, but the Subscriber is responsible for the entry, administration, interpretation and/or use of the information, as well as the management of User passwords, the operating systems, the network, the applications or software developed by third parties that may or may not interact with Owari, the databases, the hardware, the internet connection and, in general, the Subscriber’s equipment or software.
- 6.8. The Subscriber has tools and features in the Software that it must use or manage at its own discretion, without holding Owari responsible for the use, non-use or abuse that its own Users make of them or of the information stored in the Software.
- 6.9. Owari reserves the right to cancel the Service at any time for those Users who, in its judgment, are carrying out dangerous, illegal or inappropriate operations, contrary to the provisions of this document, its addenda or amendments, and that put or may put at risk the operation of the platform or the information of the other Users of the system and/or of third parties.
Owari also reserves the right to cancel the Service at any time for those Users who are listed on the Clinton list, the OFAC or UIAF sanctions lists, or who do not comply with the provisions of SARLAFT or similar, or who appear in reports to credit bureaus, or who are subject to any criminal, administrative or tax sanction, when in Owari’s judgment any of these reports or situations may affect it directly or indirectly.
The Subscriber and its Users accept that their information systems, hardware, software, applications and technology infrastructure may be the target of any type of cyberattack by third parties. In such cases, the Subscriber will be solely responsible for any damage that may arise from that situation.
Owari will not be liable for damages resulting from cyberattacks by third parties on the Software, information systems, applications and technology infrastructure of Owari. However, Owari undertakes to make its best efforts to remedy the situation with the utmost urgency.
6. PRICES, PAYMENTS AND INVOICING
6.1. Fees
The Services provided by OWARI AGRO may be free or paid, depending on the plan selected by the User. The fees, plans and payment methods in force will be published on the Platform and may be modified with at least thirty (30) calendar days’ prior notice to the User, in accordance with article 50 of Law 1480 of 2011.
The fees are based on the services acquired for the availability of the platform and the contracted period and not on actual use, so that, unless expressly agreed otherwise, Owari will not provide any refund for the period in which the Subscriber has not used the Service or for the remaining period of a prepaid subscription if the Subscriber does not wish to continue using the Applications. In any case, the payment obligations for the contracted period cannot be unilaterally revoked by the Subscriber and the fees paid are non-refundable. After the initial purchase of the Software, Owari will continue to invoice the subscription with the frequency chosen by the Subscriber, according to the fees in force, until this service is cancelled in accordance with this document.
6.2. Payment gateway
Payments will be processed through integrated payment gateways operated by third parties duly authorized by the Financial Superintendence of Colombia. OWARI AGRO does not store the User’s financial information such as full credit or debit card numbers; that information is managed directly by the gateway provider in accordance with PCI-DSS security standards.
The User acknowledges and accepts that the use of the payment gateway is additionally governed by the terms and conditions of the corresponding payment service provider.
6.3. Invoicing
OWARI AGRO will issue electronic invoices in accordance with the Colombian tax regulations in force, in particular the provisions of the DIAN. The User expressly authorizes the delivery of the electronic invoice to the email address registered in its Account.
The electronic sales invoice issued by Owari will be deemed accepted if the payment or any partial payment on it is received, or if it is not returned or objected to within ten (10) calendar days following its receipt. The invoice will reflect the services acquired by the Subscriber, so that, if there is a discrepancy between the enabled services and the sales invoice, the former will prevail and the corresponding invoice must be adjusted.
The Services must be paid by the Subscriber in cash; however, if the Parties agree that the Subscriber will pay the value of the Service through a “recurring payments” system, invoicing will be done in advance annual installments and/or with the frequency and amount according to the agreed modality.
6.4. Taxes
The published prices include the applicable taxes under Colombian law, unless expressly stated otherwise.
7. TRIAL VERSIONS
If Owari allows a Subscriber to acquire the Service as a trial version or without financial consideration, this condition will apply only once, for the expressly agreed period and, failing agreement, for a period of no more than thirty (30) calendar days, at the end of which, if the Subscriber continues to use the Service, it will be invoiced and the other conditions of this document will apply.
In this case, trial or free versions are at no time designed to be mission-critical services or to support the business processes of your organization. Both the services defined as tests or “trials” and the free ones have no service level of any kind for support; however, the Subscriber may escalate incidents by email, chat or the virtual means defined by Owari, as described in the quotation or on the support page.
Owari reserves the right to discontinue without prior notice any of the free or trial services in the system, or to change their conditions, or to require financial consideration at any time. Any data that the Subscriber enters into the Software and any customization made to the services by or for you during the trial or free period will be permanently lost, unless you acquire (no later than within the trial period and in accordance with the section on activation, renewal, suspension and cancellation of the service) a subscription to the same services as those covered by the trial or free version. In any case, once the trial or free period has expired, if you, as Subscriber, decide to continue using the Software, these conditions of use, fees and the corresponding payment will apply.
7. LIMITATIONS OF LIABILITY
OWARI AGRO will not be liable for:
- Damages arising from the improper use of the Platform by the User.
- Loss or alteration of information caused by reasons not attributable to OWARI AGRO.
- Operational, commercial or financial decisions made by the User based on information managed on the Platform. The Platform is a support tool and does not replace professional technical advice.
- Damages caused by third parties, including payment gateway providers, internet services and hosting.
- Failures, interruptions or loss of information resulting from force majeure or fortuitous events.
Nothing in these Terms will limit the liability of OWARI AGRO in cases where such limitation is prohibited by Colombian law, in particular with regard to consumer rights.
8. RIGHT OF WITHDRAWAL AND PAYMENT REVERSAL
8.1. Right of withdrawal
In accordance with article 47 of Law 1480 of 2011, in distance contracts for the provision of services, the User may exercise the right of withdrawal within five (5) business days following the conclusion of the contract, provided that the provision of the service has not begun by mutual agreement. To exercise this right, the User must notify it to the email address info@owariagro.com. Withdrawal will only apply when the customer has not used the service. Accepting the access credentials and using the software imply acceptance of the terms and conditions of the service.
OWARI AGRO will refund the money paid within thirty (30) calendar days following the request, in accordance with the law.
8.2. Payment reversal
In accordance with article 51 of Law 1480 of 2011 and Decree 587 of 2016, the User may request the reversal of the payment when: (i) the User is the victim of fraud; (ii) it corresponds to an unsolicited transaction; (iii) the service has not been received; (iv) the service delivered does not correspond to what was requested or is defective. The request must be submitted within five (5) business days following the date on which the User became aware of the transaction.
9. INTELLECTUAL PROPERTY
All intellectual and industrial property rights over the Platform, including, without limitation, the software, source code, designs, logos, trademarks, trade names, texts, graphics, databases and other Content, are the exclusive property of OWARI AGRO or its licensors, and are protected by Decision 486 of 2000 of the Andean Community, Law 23 of 1982, Law 1915 of 2018 and other applicable regulations.
OWARI AGRO grants the User a limited, non-exclusive, non-transferable and revocable license to use the Platform exclusively for the purposes set out in these Terms. Any commercial exploitation, reproduction, modification or unauthorized use of the Content is prohibited.
The information that the User enters into the Platform (farm data, inventories, agricultural records) will remain the User’s property. However, the User grants OWARI AGRO a license to process that information in order to provide the Services, in accordance with the Personal Data Processing Policy.
10. AVAILABILITY OF THE PLATFORM
OWARI AGRO will make its best efforts to keep the Platform continuously available. However, it does not guarantee that the service will be free of interruptions, technical failures, errors or other events resulting from maintenance, updates, force majeure, fortuitous events or causes attributable to third parties (internet providers, hosting, etc.).
In the event of scheduled interruptions, OWARI AGRO will endeavor to inform the User in advance through the usual channels. Through our hosting providers we will maintain appropriate administrative, physical and technical safeguards to protect the security, confidentiality and integrity of all the information entered into the Software. However, this does not relieve the Subscriber of having its own security systems or devices.
10.1. Warranty
On the understanding that no service, software or computer application is infallible or 100% free of defects, Owari grants an operating warranty on the Software, which entitles the Subscriber to the correction of any errors, problems or defects that arise. Defects shall mean all reproducible or substantial errors or failures that prevent the Software from working as described in the corresponding documentation and that are not related to circumstances external to the software or to the Subscriber’s handling of it. In such cases, the Subscriber must immediately notify Owari of the existence of the defect or error together with all the diagnostic information, operating environment and anything else that is relevant, so that Owari can identify, isolate and reproduce the error in order to correct it.
Under the warranty, Owari undertakes to: (i) make the appropriate and timely repairs in the event of defects in the Software; (ii) process and respond diligently to the complaints, petitions, claims and appeals submitted by the Subscriber and (iii) in general, carry out the appropriate activities for the successful performance of this Contract, within its scope of competence. For the warranty to be effective, the Subscriber must meet the following conditions: (i) Provide the information required by Owari to carry out the corresponding diagnostics; (ii)
Allow Owari staff to carry out the activities inherent to the monitoring, maintenance or warranty services, even if it is necessary to temporarily suspend the Service; (iii) Not alter or access the Software by means other than those of the system itself or those carried out directly by Owari, and not damage or alter its data files; (iv) Keep in good working order the computer equipment (hardware) used to access the Software and ensure good performance of the equipment, systems, internet, etc., for proper connectivity and/or to avoid damage to the data files entered; (v) Keep the Contract in force and its payments up to date; (vi) Maintain a broadband internet connection that allows good connectivity with the Software; (vii) Not infringe the copyright of the Software or of the operating systems necessary for its use, (viii) Not breach the other conditions defined herein, insofar as they affect or may affect the Service, as well as any other event provided for as an exclusion from the Software warranty. In the event of total or partial breach of the provisions of this section, Owari may terminate the warranty and will not be obliged to provide any service. Owari guarantees only the suitability and quality of the Software, since it is not responsible for the configuration, handling, administration, interpretation or use of the information, the management of User passwords, operating systems, network, applications or the software developed by third parties that may or may not interact with Owari, the databases, the hardware, the internet provider or, in general, the equipment or software, as all of this is the exclusive responsibility of the Subscriber.
The Subscriber has tools and features that it must use or manage at its own discretion, without holding Owari responsible for the use, non-use or abuse that its own Users make of them. The Software and its Applications are generic and standardized, insofar as they apply to a wide range of needs, so Owari is not obliged to make special developments or changes to the scheme of services it provides to Subscribers; therefore, additional features not included in the contracted Service, even if they are required by current law or by legislative changes, although they may be considered for future developments, will not be considered a defect of the Software and are understood to be excluded from the warranty. In some cases the Subscriber will have to run processes in tools other than the Software, or validate the information through cross-checks and/or audits, in order to incorporate and/or validate the result in it.
The default parameters of the Software and the additional tools included, such as formats or aids, may or may not be used by the Subscriber, but they carry no warranty and do not exempt the Subscriber from defining its own formats or validating results, or from assuming an additional cost for them; nor do they oblige Owari to maintain them, so they may be removed from the Software at any time without prior notice. In the course of the warranty on the Service, Owari declares that (i) We will not modify your data, (ii) We will have access to basic Service usage statistics, as well as to the count of system variables and all the information relevant to obtain usability and storage information, (iii) The Subscriber is responsible for the administration and transmission of personal data towards whoever replicates this information or any information or data included in the Software or received through it, (iv) Owari does not guarantee that the Service will meet your expectations or that it will be suitable for a particular purpose of the Subscriber.
11. MAINTENANCE, SUPPORT AND UPDATES
Owari will provide maintenance of the Software and its Applications and the corresponding support during the term of the contracted period, at no additional cost.
Likewise, Owari may provide, if acquired by the Subscriber, hours of virtual assistance in which the Subscriber will decide the training and implementation plan to be followed to put the Software into operation, charged to the Subscriber according to the fees in force. In any case, it is the Subscriber’s obligation to carry out the implementation of the Service by reviewing the instructions contained in the audiovisual material made available by Owari.
All the services offered by Owari are provided within the call center hours, virtually or remotely: Monday to Friday, business days, from 8:00 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m. Subscribers will also have access to the customer portal, through the Owari website www.owariagro.com, where they can access online training, frequently asked questions, video tutorials, etc.
Both the service hours and the features of the customer portal may be modified at any time without prior notice, but Owari will make its best effort to ensure that Subscribers have access to information about these changes.
Owari is not obliged to make updates or improvements to the Software, so the Service will be provided within the scope and limitations it currently offers. Your suggestions will be taken into account, but they do not oblige Owari to adopt them. Changes in the law, insofar as they apply to Subscribers in general, may be incorporated into the Platform, but within the time frames defined by Owari according to its generic software development plans. In any update of the Software, Owari may introduce tools, utilities, improvements, third-party applications or general updates to improve or standardize them.
12. CONFIDENTIALITY
The information that the Subscriber provides to Owari at the time of subscription and the information entered into the Software will be stored and treated as Confidential Information, without prejudice to the possibility of Owari using that information as provided for in this same Contract. Owari will implement security measures to protect the information stored in the Software while the Services acquired from Owari remain in force; however, to guarantee their effectiveness, it is the responsibility of the Subscriber and its Users to comply with the information security obligations set out in these terms and to independently implement measures to restrict access to the Services, as well as technological and administrative security methods.
13. SUSPENSION AND TERMINATION
OWARI AGRO may suspend or cancel the User’s Account, without prejudice to the corresponding legal actions, in the following cases:
- 1. Breach of these Terms.
- 2. Provision of false or fraudulent information.
- 3. Improper use of the Platform.
- 4. Late payment of the contracted Services.
- 5. Request from a competent authority.
The User may cancel its Account at any time, through the features of the Platform or by requesting it at info@owariagro.com. Cancellation does not exempt the User from paying outstanding obligations.
14. CHANGES TO THE TERMS
OWARI AGRO may modify these Terms at any time. Substantial changes will be notified to the User at least fifteen (15) calendar days in advance, by notice to the registered email address or a visible notice on the Platform. Continued use of the Services after the notice constitutes acceptance of the new Terms. If the User does not accept the changes, the User must refrain from using the Platform and may cancel its Account.
15. PETITIONS, COMPLAINTS, CLAIMS AND SUGGESTIONS (PQRS)
OWARI AGRO makes the following channels available to the User to submit PQRS:
- Email: info@owariagro.com
- Phone line: +57 324 637 5665
- Support section within the Platform
Petitions will be handled within the applicable legal time limits in accordance with Law 1755 of 2015. Each PQRS will receive a filing number with date and time, in accordance with article 50 of Law 1480 of 2011, as amended by Law 2439 of 2024.
Link to the consumer protection authority: https://www.sic.gov.co
16. PROCESSING OF PERSONAL DATA
The processing of the User’s personal data is governed by the Personal Data Processing Policy of OWARI AGRO, issued in compliance with Law 1581 of 2012, Decree 1377 of 2013 (incorporated into Decree 1074 of 2015) and other applicable regulations. That policy is available on the Platform and is deemed an integral part of these Terms.
17. APPLICABLE LAW AND JURISDICTION
These Terms are governed by the laws of the Republic of Colombia. Any dispute arising from their interpretation, performance or fulfillment will be submitted to the ordinary jurisdiction of the competent judges of the city of Medellín, except in the case of consumer relationships, in which case the User may also go to the Superintendence of Industry and Commerce.
The parties will seek to resolve any dispute directly and amicably before going to the competent authorities.
18. FINAL PROVISIONS
18.1. Severability
If any clause of these Terms is declared null, illegal or unenforceable by a competent authority, the other clauses will remain fully valid and effective.
18.2. Assignment
The User may not assign the rights and obligations arising from these Terms without the prior written authorization of OWARI AGRO. OWARI AGRO may assign its contractual position, with prior notice to the User.
18.3. Notices
Notices between the parties will be given by the following means:
- To the User: to the email address registered in its Account.
- To OWARI AGRO: to the email address info@owariagro.com or to the physical address Carrera 56 # 29-42, Medellín, Antioquia.
18.4. Entire agreement
These Terms, together with the Personal Data Processing Policy and the Cookie Policy, constitute the entire agreement between the parties regarding the use of the Platform.
Document accepted electronically by the User at the time of registration and/or use of the Platform, in accordance with Law 527 of 1999 on data messages and electronic signatures.
Payment for the Services may be made under the “automatic debit” modality, with the prior authorization of the Subscriber, who may cancel the authorization with its financial institution at any time by contacting the administrative area of Owari. The Subscriber may also use a different payment method by prior agreement with Owari.
In any case, if the Subscriber does not make the payment within the agreed time or breaches any obligation under these specifications or the legal provisions in force, Owari will suspend the service and the Subscriber will not be able to use the Applications until its payments are up to date again. In such cases, the Subscriber may access the Software only to consult and/or download the information entered into the Software within 30 days following the date of suspension; after that period, Owari will delete the information stored in the Software. Subscriptions may be charged to a credit card, paid online or paid through the electronic means enabled by Owari for that purpose, according to the plan, the number of Users requested and the period selected.
All Owari invoices will be sent to the Subscriber or to the billing contact whose details are provided. Payment of all the amounts specified in the invoice must be made as invoiced. Payments will be made through the payment button included in the invoice or by electronic means; cash payments and bank deposits are also accepted.